FAQ

FAQ 

Q 1: What do I do if I forgot the password of my account? 

A 1: You could click the“Forgot your password?” button on“Login” page, you need to enter the registered email on “Reset your password” page then click “Submit”. The system will send a reset password email to your email automatically, you can follow the instruction to reset your password. 

 

Q 2: When will I receive the product(s) after my order is confirmed and paid? 

A 2: We will process your order immediately after receiving your payment which to ensure the product(s) can be sent out within 3 working days, but the delivery time will be affected by delivery destination and delivery method.  In normal situation, you can receive the product(s) within 3 to 7 working days (Working days is defined Hong Kong time from Monday to Friday and do not include public holidays). 

 

Q 3: What do I do if I didn’t receive the product(s) after 7 working days? 

A 3: If you didn’t receive the product(s) after 7 working days, please visit the website “Contact Us” page and submit the enquiry form about your problem or contact our customer service department by email cs@kornerconcept.com for the arrangement. Remote areas and severe weather (under the issuance of No.8 Gale or Storm Signal or Black Rainstorm Signal) will affect the delivery time, please contact our customer service department if you have any questions. 

 

Q 4: What do I do If the product item(s) is incorrect, missing or defective? 

A 4: If your item has a defect or has been delivered wrongly, please visit the website “Contact Us” page and submit the enquiry form about your problems or contact our customer service department by email cs@kornerconcept.com within 7 days. Returned product(s) should be with full packaging, receipt and premium (if applicable). Please be noted that all products purchased from online shop cannot be exchanged or refunded in My Little Korner’s retail counters or shops. 

 

Q 5: Which payment method do we accept? 

A 5: As present, My Little Korner’s online shop accepts Bank Transfer/Deposit, Credit Card, Apple Pay, Google Pay and Paypal. 

 

Q 6: How much is delivery charge and what is the related conditions? 

A 6: We offer free and standard delivery to Hong Kong and worldwide, if your order reaches a certain amount. Please check details below.

Region	Shipping Option	Cost	Delivery Time
Hong Kong	Order of HK$400 or below	Calculated Rates by Couriers HK$28up	3-7 Working Days
	Order of HK$400 above	Free	3-7 Working Days
Asia & Australia	Order of HK$1500 or below	Calculated Rates by Couriers HK$55up	7-18 Working Days
	Order of HK$1500 above	Free	7-18 Working Days
United States, United Kingdom & Europe	Order of HK$1500 or below	Calculated Rates by Couriers HK$66up	10-20 Working Days
	Order of HK$1500 above	Free	10-20 Working Days

 

For the order of other regions / areas (Outside of Hong Kong), buyer needs to afford the taxes if applied.